IRCHSS has formulated a Clients' Charter to detail how it serves clients and deals with complaints.

Efficiency and helpfulness

Any person who contacts IRCHSS will be provided with a quality service which is helpful and effective.

IRCHSS staff will identify themselves to clients.

Responding to clients

Verbal and written queries will be handled efficiently and effectively. Letters and e-mails will be acknowledged within 5 days.

Confidentiality

IRCHSS is committed to maintaining a strict policy of confidentiality with regard to information made available to it in the context of its operations. Such a policy is subject to any obligations under law, including the Freedom of Information Act 1997. IRCHSS does not discuss details of any application made to its Research Schemes with individuals other than the relevant applicant. IRCHSS does not communicate results of awards made under its Research Schemes in person or by telephone. IRCHSS communicates the results of applications made to its Research Schemes in writing only.

Information

Accurate and appropriate information will be provided in relation to any queries regarding the operations of the IRCHSS programme. Such responses will be relevant and thorough and have due regard to IRCHSS policy regarding confidentiality.

An Ghaeilge

Cuireann an Chomhairle Taighde fáilte roimh aon bhall den phobal ar maith leis/leí a g(h)nó a dhéanamh trí mheán na Gaeilge. Mar sin, tá ball foirne atá dátheangach sásta glacadh le glaonna gutháin nó comhfhreagras i nGaeilge. Is é Marc Caball oifigeach Gaeilge na Comhairle Taighde.

Complaints

Complaints or queries regarding the service of IRCHSS will be investigated speedily.

All such complaints or queries should be addressed in writing to:

The Director
IRCHSS

The Director will investigate complaints and queries and will respond in a timely manner to all such correspondence.